If you are a coffee exporter, you know how important it is to build and maintain strong relationships with your customers, suppliers, and partners. You also know how challenging it can be to manage the complex and dynamic processes involved in exporting coffee products to different markets and regions. You need to deal with various aspects such as sourcing, quality, logistics, documentation, compliance, pricing, invoicing, payments, etc.

In this blog post, we will explore how a CRM software can help you choose the best CRM software for your coffee export business. We will also share some of the best practices and tips for choosing and implementing a CRM software that suits your needs and goals.

What is Coffee Export CRM Software?

Coffee export CRM software is a CRM software that is tailored for the coffee export business. It delivers features and functionalities that are specific to the coffee industry and the export trade. Some of the features and functionalities that a coffee export CRM software may offer are:

  • Product management: You can manage your coffee products, such as varieties, grades, origins, certifications, etc., as well as their prices, availability, quality, etc.

  • Order management: You can manage your orders from quotation to delivery, including proforma invoices, contracts, shipping instructions, documents, etc.

  • Inventory management: You can manage your inventory levels of green coffee beans or roasted coffee products across multiple warehouses or locations

  • Logistics management: You can manage your logistics partners and processes, such as freight forwarders, carriers, customs brokers, etc., as well as track and trace your shipments

  • Compliance management: You can manage your compliance requirements and standards for different markets and regions, such as certifications, regulations, taxes, duties, etc.a

  • Payment management: You can manage your payment methods and terms for different customers and suppliers, as well as track and reconcile your payments

  • Customer service: You can provide customer service and support to your customers via various channels such as phone, email, chat, etc., as well as handle complaints or issues

  • Marketing: You can market your coffee products and brand to your customers via various channels such as email campaigns newsletters social media etc., as well as generate leads or referrals

Why Do You Need Coffee Export CRM Software?

Coffee export CRM software is essential for any coffee exporter who wants to succeed in today’s competitive and dynamic market. Here are some of the benefits of coffee export CRM software:

  • Improved customer loyalty: By using a CRM software you can have a better understanding of your customer needs expectations feedback etc. You can also provide them with timely accurate consistent service support offers etc. This will help you build trust loyalty with your customers as well as attract new ones.

  • Increased sales revenue: By using a CRM software you can increase your sales revenue by optimizing your sales processes workflows opportunities etc. You can also upsell cross-sell or renew your products to your existing customers or expand to new markets or regions.

  • Reduced operational costs: By using a CRM software you can reduce your operational costs by eliminating unnecessary or redundant activities optimizing your resource utilization automating your tasks etc. This will help you increase your profit margins invest more in your growth.

  • Enhanced quality control: By using a CRM software you can enhance your quality control by monitoring measuring managing your product quality throughout the export cycle. You can also implement preventive corrective actions to ensure that your products meet or exceed your quality standards customer satisfaction.

  • Greater visibility: By using a CRM software you can have greater visibility into your entire operation. You can access real-time data insights on your customers products orders inventory logistics compliance payments etc. You can also generate reports dashboards to visualize your data trends. This will help you identify problems or opportunities early on take appropriate actions.

How to Choose a CRM Software for Your Coffee Export Business?

Choosing a CRM software for your coffee export business is not a simple task. There are many factors to consider before deciding. Here are some of the key questions to ask yourself when choosing a CRM software for your coffee export business:

  • What are your business goals? What are the specific challenges or pain points that you want to solve or improve with a CRM software?

  • What are the features or functionalities that you need from a CRM software? How do they align with your business goals?

  • What are the benefits or outcomes that you expect from a CRM software? How will you measure them?

  • What are the costs or risks involved in implementing a CRM software? How will you manage them?

  • What are the best practices or standards that you need to follow in your industry? How does the CRM software comply with them?

  • What are the technical requirements or specifications that you need from a CRM software? How compatible is it with your existing systems and infrastructure?

  • What is the support or maintenance services that you need from the CRM vendor? How reliable and responsive are they?


Coffee export CRM software is a vital tool for any coffee exporter who wants to improve their customer relationships, sales performance, export operations, and profitability. By using a CRM software that is tailored for the coffee export business, such as Coffee Exporter powered by Salesforce, you can achieve these goals and more.

If you are interested in learning more about integrating CRM technology please contact us at Verbat. We are a leading provider of IT solutions and services for various industries, including coffee. We have extensive experience and expertise in implementing CRM software for coffee exporters of all sizes and types.

We can help you choose and implement the best CRM solution for your coffee export business that suits your needs and goals. We can also provide you with ongoing support and maintenance to ensure that your CRM software runs smoothly and securely.

Don’t wait any longer. Contact us today and let us help you choose the best CRM software for your coffee export business!

Written by: verbat

You may already know a few variables that you need to consider so as to find the right partner from a large number of software development companies in the market, to help grow your business. But do you ask the right questions? There are a lot of factors to be taken into account before hiring a software provider.

With your business growing, you will eventually have to acquire a software that caters to your business needs. This is basically a race to get your business into the digital realm and expand it.


If you think the first step is to shortlist good companies after a couple of hours in Google, you are off to a shaky start. The first step is to clearly define what your organization needs, taking all aspects related to it into consideration.

  • Do you expect a sales boost with the software?
  • Do you expect increased operational efficiency or just bring order to the chaos with a software?

There are many things that you can list down.

The second step is “Market Research”. This step is supposed to be time-consuming.

  • Find out about the market
  • Compare it with your business needs
  • Identify the software requirements that work well in the market environment

Now see if a software catering to your requirements already exist. A pre-existing software is a better option than building one from scratch, but make sure it isn’t outdated. If it doesn’t, let’s find a good software company for you.


Once you set out to find a perfect software provider, you can start spending some time on Google searching for good candidates. Once the list is ready, you need to understand each firm you have listed individually. Factors involved are many, and reputation of the firm alone will not cut it. So let’s explore the things you need to know.

Technical Expertise: The most critical factor of software development is Technology. You need to be aware of the technology best suited for your software and the expertise of the software company in this technology. A good company can advise you on what technology works best for your business environment and hardware infrastructure. However, you need to ensure that they can properly leverage this technology to build an apt software.

Company Portfolio: To get a grasp of what the custom software development company is capable of, you can ask for their portfolio, which should include information on:

  • Their past projects/success stories
  • The technologies they used and how it benefitted their clients
  • Client testimonials
  • Company lifespan and industry experience
  • Their pricing structures

Do a deep research to get an idea of their competency. A good company will have developed unique development methodologies to ensure the completion of a project on time. You need to make sure they don’t compromise quality for on-time completion. If they have offshore development centers, you can get products at generally lower production, delivery and testing costs.

Status Update & Delivery: You should make sure that the software company in question can give you regular status updates regarding development until delivery. There are many firms that offer transparent development methodologies where you will be able to see the progress and call for modifications whenever and wherever necessary. Make sure they complete each phase of development on time.

You don’t need to tolerate excuses for not delivering on time, as on-time delivery is very important. Even after getting the product, you may need more time to get your own employees trained to use the application. It should be specifically stated during the negotiations and in the contract. Certain companies can give a working prototype so you can start training your employees while the software firm finishes up with a fully functional product.

Pre and Post-development Support: Pre-development support is important but rare to find. Competent firms can give you complimentary or paid advisory services where experts will let you know the pros and cons of using a particular technology for software development, how the software will operate in changing business environments etc.

Know that delivery or installation of the final product isn’t where the deal ends between you and the software company. Companies usually give you a walk-through of the software and its features before closing the deal. But it’s better to make sure they also offer post-development support services like helping you with application configuration, maintenance and backup, and future upgrades etc.


Mind you that these are not the only variables to take into account. There are many others including flexibility, project management etc. However, the ones mentioned are the most critical while choosing a right software provider.

The race ends here but it’s up to you to discuss every aforementioned aspects with a prospective software provider, get clarifications and negotiate the cost of their service before including them all duly in the papers and getting them signed.

Written by: Prashant Thomas